Terms and Conditions

Service Evaluation and Quotation

Quotations made by our repair technicians is only an assessment based on the fault description you have provided to us via our Online Contact Form, Our Downloadable Mobile Repair and Unlocking Form or through our conversation on the telephone. There are cases that the price of the repair of the unit becomes higher than the estimated price. These usually occur when the fault description provided to us was inaccurate, or in the event that we found other faults in your unit. When these instances occur, you will be contacted personally to further discuss the details and the price of repair for any faults we find.

Minimum Charge for Repairs

All mobile repairs are subject to a “minimum charge”. The minimum amount charges cover our repair specialist’ time and any parts used to attempt to repair on the unit. After thorough inspection of the unit, the minimum charge will become due:

When it would be cheaper for you to purchase a new mobile than fixing your old one or mobile unit is “Beyond Economical Repair”.

When we provide a new repair quotation and you refuse this quotation. Note that return postage cost will be charged in addition to the minimum charge. We may waive the minimum charge and return postage at our discretion, provided you give us permission to use the damaged unit for spare parts.

Turn Around time

Mobile Repairs usually take 3-5 days from the date they arrive at our repair centre, this apart from the time taken to deliver the unit which is beyond of our control. During peak seasons, repairs can take much longer to be fixed and processed. For individuals that requires the unit back as quickly as possible, and then we strongly recommend that you select the “Book Now” options.

Return postage

We offer Free return postage cover for UK mainland when we successfully repair your unit. For units beyond repair or if you decided against carrying out the repairs necessary for your handset, you will pay for return postage.

For Mobile Repair for non- UK residents, we can send repairs worldwide – but prices vary per country. Please contact us to know the postage price before sending your unit for repair.

Repair warranty

Most of our repair service carries a 3 month limited warranty except for the following repairs:

Liquid damage repair – 30 day warranty

Console main board repairs – 30 day warranty

In the event that repairs on your unit becomes faulty within the set warranty period, please send the unit back to us with a copy of the receipt or Ref. No. and a detailed cover letter stating the current fault or error you are experiencing. We are not liable for the costs you incur in sending the unit to us. We will conduct a thorough investigation and respond within 3 working days.

If the problem is from the initial repair, we will conduct any further repair free of charge and return it you via post FREE. If the unit reveals further glitches not related to the original repair or due to parts not replaced in previous repair we will contact you and discuss the matters and let you make a decision with regards to the cost.

We will attempt to repair your unit TWICE after the initial repair. If afterwards, the unit is still faulty, we will issue a refund. Minimum charge and postage fee not included. We will need to check the unit and make sure its faulty prior to issuing a refund.

Further clarifications: postage fee of all units sent to us under the repair warranty will be covered by you, nonetheless the unit will be returned to you free of charge if a problem is found. If the unit has a problem not related to the original fault or no fault is found, postage charges for returning the unit will apply.

Unpaid repairs

All units after they are either fixed declared beyond economical repair or require a re-quote will be held for 45 days maximum. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If no payment was received within 45 days, the unit will be auctioned to recover the costs of repairs made.

Liquid Damage Repairs

Liquid or water damage repairs are carried out on a “best endeavours” only basis. The possibility of the original fault reappearing is high after the unit has been repaired and sometimes the faults can even get worse over a period of time. We offer only a 30 day warranty for water or liquid damage repair services.

Accessories, Games, Power Supplies

Please do not send any accessories (or Console games/disks) in with your repairs unless we have specifically requested them. We may request the charger or power supply for a power related repair.

We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mount etc.). On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.

User’s Data and Information Losses

We will do our best to retain all data your unit has, but we cannot be held responsible for any lost data, including;

• Ringtones and audio files

• Photos & videos

• Contacts and Addresses

• Saved game data (for Consoles)

• Favourite locations (for Sat Navs)

• Music (e.g. MP3)

• Applications

Please make certain that you have all important mobile data has a backup before sending it to us.


We will notify you by email about Payments once a repair has either been completed successfully, if the unit has been deemed beyond economical repair or you refuse a re-quote. Cheque payments are subject to approximately 5 working days clearance delay.

We also accept payments using Visa, MasterCard, Switch, Maestro, Solo, Visa, Delta, & PayPal via our payment system.

Mistakes in bills, receipts or payments

Whilst we try our outmost to ensure accuracy in all that we do, mistakes occasionally do happen. We will correct any mistakes made in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.


We always try to keep our customers satisfied, and our complaint resolution system helps us to ensure that our customers are always satisfied, even when things go wrong.

For any complaints or suggestions, please contact us either by email or by letter. Upon receiving your complaint, we will investigate every detail to see what went wrong and resolve it to your satisfaction.

We agree to:

• Acknowledge any complaints we receive within 5 working days

• Advise you on how long it will take to resolve the complaint

• Keep you informed all throughout the process


Print and fill out repair form Packgage device with form and post to us We Repair same day of receiving We Post Back Same Day (£5.99 Return P&P Courier Fee)


Coffee Bean

You break it

  • Figure out everything that’s gone wrong (test all your buttons, wifi, bluetooth, speakers – some faults aren’t obvious)
  • Back your device up if you can (most of our repairs do not require your device to be wiped – but we can’t be held responsible if any data is lost)
Coffee Bean

Book in your device

  • Bring it in to your nearest store
  • Or, you can post it to us
  • We will diagnose all faults, and agree with you what repairs are needed, and at what cost.
  • Multiple repairs come with generous discounts… Try and get all your faults fixed at the same time.
Coffee Bean

We fix it

  • Most Repairs completed within 60 Minutes
  • We will not carry out any additional work without your consent
  • Decades of combined engineer experience.
  • Top of the range equipment, tools, and Grade A parts.
Coffee Bean

After Care

  • 90 Days Warranty with all repairs
  • Great discounts on protective cases and other accessories when purchased with a repair
  • Leave us a review to receive a free Gold Card membership – giving you and your family hefty discounts off all future services.

Fast Track Repair Service

I admit that I was skeptical about their fast track service at first. I was not sure about sending my phone via post just to get it fixed. But it worked out great. Thanks. > > > >

Ewan Walker

Return to Sender

After getting my iPhone wet, I searched online for the best possible mobile repair provider. Got my quotes by calling your number, then had my iPhone sent via post to your address. > > > >

Gracie Read

No Fix . No Fee

Called all company I can find near my residence, via google. Their “No Fix No FEE” Quality Service is what attracted me the most. 100% guaranteed, fully recommend and will use again. > > > >

Nathan Johnston

Excellent Repair Services

Excellent and fast mobile repair service, I will use again. I fully recommend their fast track option if you need mobile repairs done quickly. > > > >

Jennifer Bray

Guaranteed Mobile Repair

I sent my phone via post and they sent me notifications that they received it the day after. After processing my payment online got my phone back in no time. > > > >

Sebastian Quinn


Visit one of our seven repair centres across central Scotland.

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